Our Priority is Your Health and Safety

As Rhode Island continues its statewide effort to slow the spread of COVID-19, Navigant Credit Union remains committed to creating the safest environment possible for our employees, our members and our neighbors.  

Please note: Beginning on Monday, November 30th, in-person service at each of Navigant Credit Union’s branch locations will be conducted by appointment only. To make an appointment, please contact your closest branch office, and see below for a listing of phone numbers.

Our branch operating hours, as well as our policies regarding drive-up and ATM services, remain unchanged. We also encourage you to utilize our digital services and online loan applications.  We will reevaluate this temporary inconvenience when the Governor updates her executive orders on or about December 10th.   

Please do not hesitate to contact our Member Services team at (401) 233-4700 with any questions you may have. We are here to help. 

BRANCH LOBBIES:
All branches are by appointment only.

To make an appointment, please call your branch listed below:

Central Falls: 401-233-3600

Chapel 4 Corners: 401-233-3150

Chepachet: 401-233-3440

Coventry Crossing: 401-319-2900

Cumberland Hill: 401-233-3640

Greenville: 401-233-3400

Kent: 401-233-3182 + 401-233-3183

Lincoln: 401-233-3680

Manville: 401-233-3420

Pawtucket: 401-233-3660

Riverside: 401-233-3480

Rumford: 401-233-3170

Scituate: 401-319-2940

Slatersville: 401-319-2950

Smithfield: 401-233-3130

Wakefield: 401-319-2920

Warren: 401-233-3460

Warwick: 401-319-2970

Warwick Plaza: 401-233-3190

Woonsocket: 401-233-3110

All branch locations are by appointment only.

Branch drive-ups remain open for regular business hours.

All ATMs are available 24 hours. 
 

Social distancing & cleaning policies:

The health and safety of our members, employees and neighbors is and always will be Navigant Credit Union’s top priority. We have provided each of our employees with appropriate face coverings, and we are strictly enforcing social distancing, hand-washing and surface-cleaning policies at each of our branches.

If you are planning to visit one of our branch locations, please be aware that we are enforcing the following policies:

  • Cleaning: In addition to our normal cleaning procedures, our workspaces, ATM's, and signature pads are being cleaned multiple times per day.
  • Limited numbers: All branches have a limit of no more than 15 members at a time. 
  • Face coverings: In accordance with the guidance issued by the Rhode Island Department of Health and federal public health officials, all members must wear face coverings while inside the branch. 
  • ID Required: Due to wearing masks in the lobby areas, you will be asked to briefly remove your face covering for identification purposes upon entry to a branch and again at the teller/member service stations. We will then ask members to put them back on.
  • Social distancing: To maintain compliance with social distancing standards our in-branch personnel are ensuring that all members and employees remain at least six feet apart at their workstations.  Floor decals are placed 6 feet apart inside and outside the branch for your convenience.
  • Hand-washing: All members will be asked to sanitize their hands upon entering our branch locations. Navigant Credit Union will provide hand sanitizer at the entrances of each of our locations.  
  • Sneeze Guards: In addition, we have protective sneeze guards at our active teller stations and member service desks.

10/14/20 Update:

 

Borrowers who received $50,000 or less in PPP funding: The SBA has released a streamlined loan forgiveness application for Paycheck Protection Program loans totaling $50,000 or less. Navigant Credit Union is in the process of updating our secure online application portal to make this more simplified form available to our members. An email will be coming from our vendor: ESFSCMConfigurator@Fiserv.com in the coming weeks, at which time we will continue processing your applications. Please be sure to check your spam folder.   

If you have any questions, do not hesitate to email us at: pppforgiveness@navigantcu.org. We are here to help.
 

 

  1. We are following the guidance put forth by the Centers of Disease Control (CDC) and the Rhode Island Department of Health.  We strongly agree with the recommendations voiced by local medical professionals and elected leaders, and we urge all our members and employees to stay home if they feel sick.
  2. Navigant Credit Union has a formal plan to ensure the continuity of our business. We will implement this plan as necessary to manage the prevention of an outbreak.
  3. Cleaning: In addition to our normal cleaning procedures, our workspaces, ATM's, and signature pads are being cleaned multiple times per day.
  4. We've limited visitation to the Corporate Center to essential visitors only. Arrangements will be made if appointments are necessary.

 

To minimize your need to visit one of our branches, here are some other ways to conduct your banking at Navigant Credit Union:

DRIVE-UP:
click here for a list of all our locations
Deposits, Withdrawals (funds can be issued as Cash, Check, and/or Money Order), Transfers between NCU Account, Inquiries, Loan Payments/Loan Advances,  Redeem your Bond, Visa® Payments, Visa Advance, Place Business Coin Orders, Order/Re-order Checks

ATM's:
click here for a list of all our locations
Cash withdrawals, Deposits, Inquiries, Transfers, Change PIN#*
*If you know your existing PIN#

BRANCH APPOINTMENT:
click here to call your local branch
Access safe deposit boxes, Loan Closings, Account Openings, Loan Applications, Change of Address, Stop Payments, Drop-Bag Services, IRA Withdrawal, IRA Contributions, Notary, Cards (re-issue, new), Re-pin, Add Signers/Beneficiary, Close Accounts, Fraud-Reg E Claims

ONLINE BANKING:
click here to get started
Internal Transfers (one-time and recurring), Loan Payments, Bill Payment, Check Deposits, Apply for Loan, Open a Deposit Account, Reorder checks, Debit Card Controls, Popmoney, External Funds Transfer, e-Statements, Change of Address, Stop Payment Requests, Money Management (budgeting tool)

MOBILE BANKING:
click here to get started
Internal Transfers (one-time and recurring), Loan Payments, Bill Payment, Check Deposits, Apply for Loan, Open a Deposit Account, Reorder checks, Debit Card Controls, Popmoney, Money Management (budgeting tool)

BUSINESS ONLINE BANKING:
click here to get started
Internal Transfers (one-time and recurring), Loan Payments, Bill Payment, Reorder Checks, e-Statements

BUSINESS MOBILE BANKING:
click here to get started
Internal Transfers (one-time and recurring), Loan Payments, Bill Payment, Text Banking + Alerts
 

Ways to Reduce Cash Handling: 

Use your debit cards, credit cards, and mobile wallet as an alternative to making cash purchases and payments. 

Unfortunately, scammers are taking advantage of fears surrounding COVID-19.  Click here to view the Federal Trade Commission's website for the latest information. 

To see the most accurate and up-to-date information, visit the websites listed below:

Center for Disease Control

Rhode Island Department of Health

Rhode Island Commerce FAQ

SBA - Small Business Guidance + Loan Resources

Q. Can I apply for relief on my RISLA Student Loans or Federal Student Loans?

A: Navigant Credit Union members who have Rhode Island Student Loan Authority (RISLA) Student Loans or Federal Student Loans and are experiencing a financial hardship due to unemployment or their income is being severely impacted by the coronavirus pandemic can apply for relief.  Those meeting certain criteria can apply for an automatic two months of payment deferment to ease the burden and provide some relief to their financial stress.

Those with RISLA loans can find more information - click here

Those with Federal Student Loans - click here

Q: Should I have extra cash?

A: You should have enough cash to cover your every day needs. We recommend using your debit card and/or credit card when possible. Carrying large sums of cash may pose a personal risk. The amount of cash you withdraw is a personal decision based on your needs. 

Q: What happens if I can't make my loan payment?

A: We understand these are difficult times, we'll work with all of our members to help them through this situation. An Emergency Relief Fund program is now available for our members experiencing financial hardships. We encourage you to call our Member Service Center at 401-233-4700 to see how we can help.