Our Priority is Your Health and Safety

As Rhode Island continues its statewide effort to slow the spread of COVID-19, Navigant Credit Union remains committed to creating the safest environment possible for our employees, our members and our neighbors.  

All Navigant Credit Union branches have resumed normal business hours with the exception of Kent Hospital which will remain by appointment only.

Kent Hospital Location: Appointment ONLY. Click Here to call and schedule directly with the branch.

Our policies regarding drive-up and ATM services, remain unchanged. We encourage you to utilize our digital services and online loan applications.    

Please do not hesitate to contact our Member Services team at (401) 233-4700 with any questions you may have. We are here to help. 

Federal Stimulus Payment Information

Based on the information we currently have available, the first payments are expected to be credited by the end of day on Wednesday, March 17, 2021. If you’ve qualified for a payment by the IRS, they have your direct deposit information. Navigant Credit Union does not have access to the status of your specific details, but information is available to assist you at the IRS website click here.

Receiving a Direct Deposit from the IRS

Many customers will receive their first payment as a direct deposit into the account most recently used for your tax refund or for social security payments. Remember, you can use the Navigant Credit Union mobile banking app or online banking to check if you've received a direct deposit or set up alerts to notify you when the funds have arrived.

Receiving a Paper Check from the IRS

In the event the IRS does not have your direct deposit details, they will send you a check or preloaded debit card. Based on IRS capacity, payments are estimated to be distributed the last week in March.

Members who receive a check can deposit or cash it with Navigant Credit Union in several ways. You may use mobile check deposit which can be safest and fastest way to deposit your checks in your account.

You may deposit your checks at all Navigant Credit Union branch ATM's or visit a branch to make your deposit. Please click here to find a location close to you and check the status on available services including hours of operation.

While we are able to assist you in our branches, we encourage you to use mobile check deposit or ATM's at this time.

Be Aware of Scams
Hackers are taking advantage of the COVID-19 environment with an increase in emails, texts, phone calls and internet scams. Please be vigilant, and especially careful of fraudulent links that make it easy to access your device or personal information. Neither Navigant Credit Union nor the IRS will contact you to request personal information.

To make an appointment, please call your branch listed below:

Central Falls: 401-233-3600

Chapel 4 Corners: 401-233-3150

Chepachet: 401-233-3440

Coventry Crossing: 401-319-2900

Cumberland Hill: 401-233-3640

Greenville: 401-233-3400

Kent: 401-233-3182 + 401-233-3183

Lincoln: 401-233-3680

Manville: 401-233-3420

Pawtucket: 401-233-3660

Riverside: 401-233-3480

Rumford: 401-233-3170

Scituate: 401-319-2940

Slatersville: 401-319-2950

Smithfield: 401-233-3130

Wakefield: 401-319-2920

Warren: 401-233-3460

Warwick: 401-319-2970

Warwick Plaza: 401-233-3190

Woonsocket: 401-233-3110

2/11/21:  All branch locations will resume normal business hours with the exception of Kent Hospital which remains by appointment only.

All ATMs are available 24 hours. 
 

Social distancing & cleaning policies:

The health and safety of our members, employees and neighbors is and always will be Navigant Credit Union’s top priority. We have provided each of our employees with appropriate face coverings, and we are strictly enforcing social distancing, hand-washing and surface-cleaning policies at each of our branches.

If you are planning to visit one of our branch locations, please be aware that we are enforcing the following policies:

  • Cleaning: In addition to our normal cleaning procedures, our workspaces, ATM's, and signature pads are being cleaned multiple times per day.
  • Limited numbers: All branches have a limit of no more than 15 members at a time. 
  • Face coverings: In accordance with the guidance issued by the Rhode Island Department of Health and federal public health officials, all members must wear face coverings while inside the branch. 
  • ID Required: Due to wearing masks in the lobby areas, you will be asked to briefly remove your face covering for identification purposes upon entry to a branch and again at the teller/member service stations. We will then ask members to put them back on.
  • Social distancing: To maintain compliance with social distancing standards our in-branch personnel are ensuring that all members and employees remain at least six feet apart at their workstations.  Floor decals are placed 6 feet apart inside and outside the branch for your convenience.
  • Hand-washing: All members will be asked to sanitize their hands upon entering our branch locations. Navigant Credit Union will provide hand sanitizer at the entrances of each of our locations.  
  • Sneeze Guards: In addition, we have protective sneeze guards at our active teller stations and member service desks.

For all PPP Forgiveness and Loan questions, please email us at: questloanreferrals@navigantcu.org

  1. We are following the guidance put forth by the Centers of Disease Control (CDC) and the Rhode Island Department of Health.  We strongly agree with the recommendations voiced by local medical professionals and elected leaders, and we urge all our members and employees to stay home if they feel sick.
  2. Navigant Credit Union has a formal plan to ensure the continuity of our business. We will implement this plan as necessary to manage the prevention of an outbreak.
  3. Cleaning: In addition to our normal cleaning procedures, our workspaces, ATM's, and signature pads are being cleaned multiple times per day.
  4. We've limited visitation to the Corporate Center to essential visitors only. Arrangements will be made if appointments are necessary.

 

To minimize your need to visit one of our branches, here are some other ways to conduct your banking at Navigant Credit Union:

DRIVE-UP:
click here for a list of all our locations
Deposits, Withdrawals (funds can be issued as Cash, Check, and/or Money Order), Transfers between NCU Account, Inquiries, Loan Payments/Loan Advances,  Redeem your Bond, Visa® Payments, Visa Advance, Place Business Coin Orders, Order/Re-order Checks

ATM's:
click here for a list of all our locations
Cash withdrawals, Deposits, Inquiries, Transfers, Change PIN#*
*If you know your existing PIN#

BRANCH APPOINTMENT:
click here to call your local branch
Access safe deposit boxes, Loan Closings, Account Openings, Loan Applications, Change of Address, Stop Payments, Drop-Bag Services, IRA Withdrawal, IRA Contributions, Notary, Cards (re-issue, new), Re-pin, Add Signers/Beneficiary, Close Accounts, Fraud-Reg E Claims

ONLINE BANKING:
click here to get started
Internal Transfers (one-time and recurring), Loan Payments, Bill Payment, Check Deposits, Apply for Loan, Open a Deposit Account, Reorder checks, Debit Card Controls, Popmoney, External Funds Transfer, e-Statements, Change of Address, Stop Payment Requests, Money Management (budgeting tool)

MOBILE BANKING:
click here to get started
Internal Transfers (one-time and recurring), Loan Payments, Bill Payment, Check Deposits, Apply for Loan, Open a Deposit Account, Reorder checks, Debit Card Controls, Popmoney, Money Management (budgeting tool)

BUSINESS ONLINE BANKING:
click here to get started
Internal Transfers (one-time and recurring), Loan Payments, Bill Payment, Reorder Checks, e-Statements

BUSINESS MOBILE BANKING:
click here to get started
Internal Transfers (one-time and recurring), Loan Payments, Bill Payment, Text Banking + Alerts
 

Ways to Reduce Cash Handling: 

Use your debit cards, credit cards, and mobile wallet as an alternative to making cash purchases and payments. 

Unfortunately, scammers are taking advantage of fears surrounding COVID-19.  Click here to view the Federal Trade Commission's website for the latest information. 

To see the most accurate and up-to-date information, visit the websites listed below:

Center for Disease Control

Rhode Island Department of Health

Rhode Island Commerce FAQ

SBA - Small Business Guidance + Loan Resources

Q. Can I apply for relief on my RISLA Student Loans or Federal Student Loans?

A: Navigant Credit Union members who have Rhode Island Student Loan Authority (RISLA) Student Loans or Federal Student Loans and are experiencing a financial hardship due to unemployment or their income is being severely impacted by the coronavirus pandemic can apply for relief.  Those meeting certain criteria can apply for an automatic two months of payment deferment to ease the burden and provide some relief to their financial stress.

Those with RISLA loans can find more information - click here

Those with Federal Student Loans - click here

Q: Should I have extra cash?

A: You should have enough cash to cover your every day needs. We recommend using your debit card and/or credit card when possible. Carrying large sums of cash may pose a personal risk. The amount of cash you withdraw is a personal decision based on your needs. 

Q: What happens if I can't make my loan payment?

A: We understand these are difficult times, we'll work with all of our members to help them through this situation. An Emergency Relief Fund program is now available for our members experiencing financial hardships. We encourage you to call our Member Service Center at 401-233-4700 to see how we can help.