Our Priority is Your Health and Safety

At Navigant Credit Union, our top focus and highest priority is the health and safety of our members, our employees and the communities we serve. We are closely monitoring the COVID-19 situation, and we are making every effort to continue providing our members with the financial and banking services they need, while taking every precaution to keep everybody safe. Navigant Credit Union is open and conducting business; however, we have updated our branch restrictions as outlined below.

As the state of Rhode Island enters Phase 1 of its plan to reopen the economy, we want to make you aware of actions we are implementing at each of our Navigant Credit Union branch locations.  We are adopting a “slow and steady” approach to bringing our operations back to full capacity.  Some of our branch lobbies will remain open by appointment only. Others will be open to foot traffic. Our actions are in-line with guidance provided by the State of Rhode Island, the Department of Health and the CDC.

We are excited to see you and help you with all your financial needs however out of caution, we still encourage you to keep your visits as brief as possible, and limit who comes into the lobby to only those who need to be present (signing documents for example).

Thank you for your continued trust in Navigant Credit Union. Please do not hesitate to contact us with any questions.

Beginning on Wednesday, May 13th, we will re-open our lobby areas to walk-in members and resume normal business hours at the following locations:

  • Coventry Crossing
  • Cumberland Hill
  • Lincoln 
  • Pawtucket
  • Smithfield
  • Wakefield
  • Warren
  • Woonsocket

Capacity at our branches will be limited to six members at a time.

All other locations will remain open and accessible by appointment only, during limited business hours.  Branch drive-ups remain open for regular business hours.

All ATMs are available 24 hours. 
 

Social distancing & cleaning policies:

The health and safety of our members, employees and neighbors is and always will be Navigant Credit Union’s top priority. We have provided each of our employees with appropriate face coverings, and we are strictly enforcing social distancing, hand-washing and surface-cleaning policies at each of our branches.

If you are planning to visit one of our branch locations, please be aware that we are enforcing the following policies:

  • Cleaning: In addition to our normal cleaning procedures, our workspaces, ATM's, and signature pads are being cleaned multiple times per day.
  • Limited numbers: All branches have a limit of no more than 6 members at a time. 
  • Face coverings: In accordance with the guidance issued by the Rhode Island Department of Health and federal public health officials, all members must wear face coverings while inside the branch. 
  • ID Required: Due to wearing masks in the lobby areas, you will be asked to briefly remove your face covering for identification purposes upon entry to a branch and again at the teller/member service stations. We will then ask members to put them back on.
  • Social distancing: To maintain compliance with social distancing standards our in-branch personnel are ensuring that all members and employees remain at least six feet apart at their workstations.  Floor decals are placed 6 feet apart inside and outside the branch for your convenience.
  • Hand-washing: All members will be asked to sanitize their hands upon entering our branch locations. Navigant Credit Union will provide hand sanitizer at the entrances of each of our locations.  
  • Sneeze Guards: In addition, we have protective sneeze guards at our active teller stations teller stations and will be installed at member service desks as we receive them.

BRANCH LOBBIES:
All branches marked with an asterisk (*) are open to normal business hours. All other branches are Mon - Thu: closing at 3:00pm (by appointment only). Kent location closes at 4:00pm. Opening times remain unchanged.

Friday: unchanged

Saturday: unchanged


DRIVE-UP hours will remain the same. 

To make an appointment, please call your branch listed below:

Central Falls: 401-233-3600

Chapel 4 Corners: 401-233-3150

Chepachet: 401-233-3440

*Coventry Crossing: 401-319-2900

*Cumberland Hill: 401-233-3640

Greenville: 401-233-3400

Kent: 401-233-3182 + 401-233-3183

*Lincoln: 401-233-3680

Manville: 401-233-3420

*Pawtucket: 401-233-3660

Riverside: 401-233-3480

Rumford: 401-233-3170

Scituate: 401-319-2940

Slatersville: 401-319-2950

*Smithfield: 401-233-3130

*Wakefield: 401-319-2920

*Warren: 401-233-3460

Warwick: 401-319-2970

*Woonsocket: 401-233-3110

Please be aware that as of Monday morning, April 27, the federal funds for the Paycheck Protection Program has been replenished. Navigant Credit Union is actively processing all applications that were in the pipeline when the initial round of funding was exhausted.  You do not need to do anything further. If you were in the queue, we will continue to process your application from where you left off.   

If you haven’t filed an application for a PPP loan, you should complete a new application as soon as possible.  Click here to apply.

If you have any questions, please contact us at PPPApplicationForm@navigantcu.org or 401-233-4700

Thank you for your continued trust in Navigant Credit Union.

  1. We are following the guidance put forth by the Centers of Disease Control (CDC) and the Rhode Island Department of Health.  We strongly agree with the recommendations voiced by local medical professionals and elected leaders, and we urge all our members and employees to stay home if they feel sick.
  2. Navigant Credit Union has a formal plan to ensure the continuity of our business. We will implement this plan as necessary to manage the prevention of an outbreak.
  3. Cleaning: In addition to our normal cleaning procedures, our workspaces, ATM's, and signature pads are being cleaned multiple times per day.
  4. We've limited visitation to the Corporate Center to essential visitors only. Arrangements will be made if appointments are necessary.

 

To minimize your need to call or visit one of our branches, here are some other ways to conduct your banking at Navigant Credit Union:

DRIVE-UP:
click here for a list of all our locations
Deposits, Withdrawals (funds can be issued as Cash, Check, and/or Money Order), Transfers between NCU Account, Inquiries, Loan Payments/Loan Advances,  Redeem your Bond, Visa® Payments, Visa Advance, Place Business Coin Orders, Order/Re-order Checks

ATM's:
click here for a list of all our locations
Cash withdrawals, Deposits, Inquiries, Transfers, Change PIN#*
*If you know your existing PIN#

BRANCH APPOINTMENT:
click here to call your local branch
Access safe deposit boxes, Loan Closings, Account Openings, Loan Applications, Change of Address, Stop Payments, Drop-Bag Services, IRA Withdrawal, IRA Contributions, Notary, Cards (re-issue, new), Re-pin, Add Signers/Beneficiary, Close Accounts, Fraud-Reg E Claims

ONLINE BANKING:
click here to get started
Internal Transfers (one-time and recurring), Loan Payments, Bill Payment, Check Deposits, Apply for Loan, Open a Deposit Account, Reorder checks, Debit Card Controls, Popmoney, External Funds Transfer, e-Statements, Change of Address, Stop Payment Requests, Money Management (budgeting tool)

MOBILE BANKING:
click here to get started
Internal Transfers (one-time and recurring), Loan Payments, Bill Payment, Check Deposits, Apply for Loan, Open a Deposit Account, Reorder checks, Debit Card Controls, Popmoney, Money Management (budgeting tool)

BUSINESS ONLINE BANKING:
click here to get started
Internal Transfers (one-time and recurring), Loan Payments, Bill Payment, Reorder Checks, e-Statements

BUSINESS MOBILE BANKING:
click here to get started
Internal Transfers (one-time and recurring), Loan Payments, Bill Payment, Text Banking + Alerts
 

Ways to Reduce Cash Handling: 

Use your debit cards, credit cards, and mobile wallet as an alternative to making cash purchases and payments. 

Unfortunately, scammers are taking advantage of fears surrounding COVID-19.  Click here to view the Federal Trade Commission's website for the latest information. 

To see the most accurate and up-to-date information, visit the websites listed below:

Center for Disease Control

Rhode Island Department of Health

Rhode Island Commerce FAQ

SBA - Small Business Guidance + Loan Resources

Click here to view the member communication that was emailed on March 13, 2020. 

Q. Can I apply for relief on my RISLA Student Loans or Federal Student Loans?

A: Navigant Credit Union members who have Rhode Island Student Loan Authority (RISLA) Student Loans or Federal Student Loans and are experiencing a financial hardship due to unemployment or their income is being severely impacted by the coronavirus pandemic can apply for relief.  Those meeting certain criteria can apply for an automatic two months of payment deferment to ease the burden and provide some relief to their financial stress.

Those with RISLA loans can find more information - click here

Those with Federal Student Loans - click here

Q: Are Navigant Credit Union branches open?

A: All Navigant Credit Union branch lobbies are by appointment only. Click here to call your local branch if you wish to make an appointment.

Q: Should I have extra cash?

A: You should have enough cash to cover your every day needs. We recommend using your debit card and/or credit card when possible. Carrying large sums of cash may pose a personal risk. The amount of cash you withdraw is a personal decision based on your needs. 

Q: What happens if I can't make my loan payment?

A: We understand these are difficult times, we'll work with all of our members to help them through this situation. An Emergency Relief Fund program is now available for our members experiencing financial hardships. We encourage you to call our Member Service Center at 401-233-4700 to see how we can help. 

 

Many Americans are eligible for Economic Impact Payments (EIPs) as part of coronavirus tax relief efforts. On Friday, April 10, the Internal Revenue Service began issuing economic impact payments by direct deposit to qualified Americans with the first set of funds available as early as April 15.

Additional electronic payments will be released throughout April. These payments are based on 2018 and 2019 tax filings. Individuals who did not file for electronic returns for 2018 or 2019 filings will not receive direct deposit payments via ACH. Instead, these qualified individuals will receive payment by check in the mail in the coming weeks.

Additional Information:

  • For some qualified individuals, EIPs were available in accounts on April 15.
  • Those that receive an electronic payment is based, partly, on whether the individual filed for electronic returns in 2018 or 2019 tax return filings.
  • If the IRS does not have a qualified individual’s ACH information, they will receive the payment via check in the mail.
  • Mailed checks will be sent in the coming weeks.
  • Those who’ve not filed 2018-19 taxes can use the IRS portal to designate a direct deposit account here.
  • Financial institutions will not have additional information for individuals besides whether a deposit by ACH was received.

How members can register their accounts through the IRS website, once live:

Go to the IRS website to see if you have to set up the online portal.

Add your credit union account number

Add the routing number of your credit union (NCU Routing Number: 211589828

Don’t include the check number

Double-check that you have entered the correct numbers. Entering an incorrect number could result in a payment delay.