Our Priority is Your Health and Safety

At Navigant Credit Union, our top focus and highest priority is the health and safety of our members, our employees and the communities we serve. We are closely monitoring the COVID-19 pandemic, and we are making every effort to continue providing our members with the financial and banking services they need, while taking every precaution to keep everybody safe. Navigant Credit Union is open and conducting business; however, we have updated our branch restrictions as outlined below.

We are excited to see you and help you with all your financial needs however out of caution, we still encourage you to keep your visits as brief as possible, and limit who comes into the lobby to only those who need to be present (signing documents for example).

Thank you for your continued trust in Navigant Credit Union. Please do not hesitate to contact us with any questions.

All lobby areas are open normal business hours with the exception of our Warwick branch (located in Kent Hospital).

Capacity at our branches is limited to 15 members at a time and face masks are required.

Branch drive-ups remain open for regular business hours.

All ATMs are available 24 hours. 
 

Social distancing & cleaning policies:

The health and safety of our members, employees and neighbors is and always will be Navigant Credit Union’s top priority. We have provided each of our employees with appropriate face coverings, and we are strictly enforcing social distancing, hand-washing and surface-cleaning policies at each of our branches.

If you are planning to visit one of our branch locations, please be aware that we are enforcing the following policies:

  • Cleaning: In addition to our normal cleaning procedures, our workspaces, ATM's, and signature pads are being cleaned multiple times per day.
  • Limited numbers: All branches have a limit of no more than 15 members at a time. 
  • Face coverings: In accordance with the guidance issued by the Rhode Island Department of Health and federal public health officials, all members must wear face coverings while inside the branch. 
  • ID Required: Due to wearing masks in the lobby areas, you will be asked to briefly remove your face covering for identification purposes upon entry to a branch and again at the teller/member service stations. We will then ask members to put them back on.
  • Social distancing: To maintain compliance with social distancing standards our in-branch personnel are ensuring that all members and employees remain at least six feet apart at their workstations.  Floor decals are placed 6 feet apart inside and outside the branch for your convenience.
  • Hand-washing: All members will be asked to sanitize their hands upon entering our branch locations. Navigant Credit Union will provide hand sanitizer at the entrances of each of our locations.  
  • Sneeze Guards: In addition, we have protective sneeze guards at our active teller stations and member service desks.

BRANCH LOBBIES:
All branches are open to normal business hours. Warwick (located in Kent Hospital) branch closes at 4:00pm and is by appointment only.

DRIVE-UP hours will remain the same. 

To make an appointment, please call your branch listed below:

Central Falls: 401-233-3600

Chapel 4 Corners: 401-233-3150

Chepachet: 401-233-3440

Coventry Crossing: 401-319-2900

Cumberland Hill: 401-233-3640

Greenville: 401-233-3400

Kent: 401-233-3182 + 401-233-3183

Lincoln: 401-233-3680

Manville: 401-233-3420

Pawtucket: 401-233-3660

Riverside: 401-233-3480

Rumford: 401-233-3170

Scituate: 401-319-2940

Slatersville: 401-319-2950

Smithfield: 401-233-3130

Wakefield: 401-319-2920

Warren: 401-233-3460

Warwick: 401-319-2970

Warwick Plaza: 401-233-3190

Woonsocket: 401-233-3110

Update on Paycheck Protection Program Forgiveness Application:

Check back here for details on the forgiveness application.

If you have any questions, do not hesitate to email us at: pppforgiveness@navigantcu.org. We are here to help.
 

 

  1. We are following the guidance put forth by the Centers of Disease Control (CDC) and the Rhode Island Department of Health.  We strongly agree with the recommendations voiced by local medical professionals and elected leaders, and we urge all our members and employees to stay home if they feel sick.
  2. Navigant Credit Union has a formal plan to ensure the continuity of our business. We will implement this plan as necessary to manage the prevention of an outbreak.
  3. Cleaning: In addition to our normal cleaning procedures, our workspaces, ATM's, and signature pads are being cleaned multiple times per day.
  4. We've limited visitation to the Corporate Center to essential visitors only. Arrangements will be made if appointments are necessary.

 

To minimize your need to visit one of our branches, here are some other ways to conduct your banking at Navigant Credit Union:

DRIVE-UP:
click here for a list of all our locations
Deposits, Withdrawals (funds can be issued as Cash, Check, and/or Money Order), Transfers between NCU Account, Inquiries, Loan Payments/Loan Advances,  Redeem your Bond, Visa® Payments, Visa Advance, Place Business Coin Orders, Order/Re-order Checks

ATM's:
click here for a list of all our locations
Cash withdrawals, Deposits, Inquiries, Transfers, Change PIN#*
*If you know your existing PIN#

BRANCH APPOINTMENT:
click here to call your local branch
Access safe deposit boxes, Loan Closings, Account Openings, Loan Applications, Change of Address, Stop Payments, Drop-Bag Services, IRA Withdrawal, IRA Contributions, Notary, Cards (re-issue, new), Re-pin, Add Signers/Beneficiary, Close Accounts, Fraud-Reg E Claims

ONLINE BANKING:
click here to get started
Internal Transfers (one-time and recurring), Loan Payments, Bill Payment, Check Deposits, Apply for Loan, Open a Deposit Account, Reorder checks, Debit Card Controls, Popmoney, External Funds Transfer, e-Statements, Change of Address, Stop Payment Requests, Money Management (budgeting tool)

MOBILE BANKING:
click here to get started
Internal Transfers (one-time and recurring), Loan Payments, Bill Payment, Check Deposits, Apply for Loan, Open a Deposit Account, Reorder checks, Debit Card Controls, Popmoney, Money Management (budgeting tool)

BUSINESS ONLINE BANKING:
click here to get started
Internal Transfers (one-time and recurring), Loan Payments, Bill Payment, Reorder Checks, e-Statements

BUSINESS MOBILE BANKING:
click here to get started
Internal Transfers (one-time and recurring), Loan Payments, Bill Payment, Text Banking + Alerts
 

Ways to Reduce Cash Handling: 

Use your debit cards, credit cards, and mobile wallet as an alternative to making cash purchases and payments. 

Unfortunately, scammers are taking advantage of fears surrounding COVID-19.  Click here to view the Federal Trade Commission's website for the latest information. 

To see the most accurate and up-to-date information, visit the websites listed below:

Center for Disease Control

Rhode Island Department of Health

Rhode Island Commerce FAQ

SBA - Small Business Guidance + Loan Resources

Click here to view the member communication that was emailed on March 13, 2020. 

Q. Can I apply for relief on my RISLA Student Loans or Federal Student Loans?

A: Navigant Credit Union members who have Rhode Island Student Loan Authority (RISLA) Student Loans or Federal Student Loans and are experiencing a financial hardship due to unemployment or their income is being severely impacted by the coronavirus pandemic can apply for relief.  Those meeting certain criteria can apply for an automatic two months of payment deferment to ease the burden and provide some relief to their financial stress.

Those with RISLA loans can find more information - click here

Those with Federal Student Loans - click here

Q: Should I have extra cash?

A: You should have enough cash to cover your every day needs. We recommend using your debit card and/or credit card when possible. Carrying large sums of cash may pose a personal risk. The amount of cash you withdraw is a personal decision based on your needs. 

Q: What happens if I can't make my loan payment?

A: We understand these are difficult times, we'll work with all of our members to help them through this situation. An Emergency Relief Fund program is now available for our members experiencing financial hardships. We encourage you to call our Member Service Center at 401-233-4700 to see how we can help.