|Why do I see accounts in my online
banking that I have never seen before?
||Members who have multiple member numbers will see your accounts
merged into one surviving member number. This will allow you to
view all accounts they have a role on in one online banking
|Which member login do I use if I had
more than one member number?
||You should use the user ID and Password from
your surviving member number. If you are unsure which number has
survived, call the Call center at 401.233.4700
|What happened to my Bill pay
accounts associated with my consolidated member numbers?
||If you had multiple member numbers and bill pay
sessions with each member number, only one bill pay session and set
of payees will survive. Please contact the Call Center 401.233.4700
if the incorrect Bill Pay session was removed. They will be able to
switch it back.
|Recurring payments scheduled in bill
||Recurring payments will remain intact after the
conversion. Any recurring payment scheduled using the bill pay from
an orphaned bill pay account, will continue to process until
stopped by intervention by Online Banking Department.
Unfortunately, members will have no way to edit or delete that
payment through your surviving bill pay. The Online Banking
Department has options for these members please call OLB
|I use Personal Financial Management
||If you use Personal Financial Management (PFM)
software like QuickBooks, Quicken or Microsoft Money, you will need
to update account numbers in your PFM the first time they access
your PFM software after the technology upgrade. Please refer to the
help menu inside your PMF tool for instructions on how to change
your account numbers.
|Why can I no longer automatically
transfer money into an account I have no role on?
||Cross account transfers by members into any
account they do not have a role on will no longer be offered
through OLB or through Telephone banking. Example: A grandparent
has set up a cross account link to a grand childs account so they
can transfer money into that account through online banking or
telephone banking. They have no role on that account. If you would
like to regularly transfer funds into an account you have no role
on, you may come into a branch or call the call center to arrange
for a pre-authorize transfer. You may also create a bill payment in
Online Banking and schedule that bill to be paid automatically at a